Privacy Policy

Tamil Taxi ("we", "us", "our") operates taxi booking services across Tamil Nadu, India, including local city rides, airport transfers, outstation one-way and round-trip travel, and hourly rental packages. This Privacy Policy explains how we collect, use, share, and protect your information when you use our website, call our support line, or book a ride with us via phone, WhatsApp, or our online booking form.

By using our website or booking a ride with us, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following types of information when you interact with us:

• Contact details: name, phone number, email address, WhatsApp number
• Booking details: pickup and drop locations, travel dates, vehicle preference, number of passengers
• Payment information: billing details related to fare payment (we do not store full card or UPI credentials — these are processed securely by our payment partners)
• Communication records: messages or call details when you contact us via phone, WhatsApp, or our contact form
• Technical data: IP address, browser type, and device information collected automatically when you visit our website

2. How We Use Your Information

• To confirm, manage, and fulfil your taxi bookings
• To contact you regarding your trip, driver details, or booking changes
• To send booking confirmations, invoices, and trip-related updates via SMS, WhatsApp, or email
• To respond to your queries, feedback, or complaints
• To improve our website, services, and customer experience
• To comply with applicable legal and regulatory requirements

3. Sharing of Information

We do not sell your personal information. We may share limited information only in the following cases:

• With drivers/partners: your name, phone number, and trip details, so they can complete your booking
• With payment processors: to complete fare transactions securely
• With authorities: if required by law, court order, or government request

4. Communication via WhatsApp & Phone

By providing your phone number for booking or support, you consent to receive booking confirmations, driver details, and trip updates from Tamil Taxi via call, SMS, or WhatsApp. You may ask us to stop promotional messages at any time.

5. Data Retention

We retain your booking and contact information only for as long as necessary to provide our services, resolve disputes, meet legal obligations, and maintain business records.

6. Data Security

We take reasonable technical and organisational measures to protect your information from unauthorised access, alteration, disclosure, or loss. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

7. Cookies

Our website may use cookies to improve browsing experience, remember preferences, and analyse site traffic. You can disable cookies through your browser settings, though some website features may not function as intended.

8. Your Rights

• Request a copy of the personal information we hold about you
• Request correction of inaccurate or outdated information
• Request deletion of your data, subject to legal/record-keeping obligations
• Withdraw consent for promotional communication at any time

To exercise any of these rights, please contact us using the details below.

9. Children's Privacy

Our services are intended for individuals who are at least 18 years old or booking with the consent of a parent/guardian. We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page with a revised "Last Updated" date.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or how your data is handled, please contact us:

• 📍 Chennai, Tamil Nadu, India
• 📞 +91 63801 77563
• 💬 WhatsApp: +91 63801 77563
• ✉️ tamiltaxi01@gmail.com